Quality Policy

In order to guarantee the quality of the translation service that it delivers, the management of Versalia Traducción, S.L. has defined a Quality Policy whose main objective is to provide its clients with quality services that fulfil the stated, mutually agreed requirements and provide real solutions to specific problems.

Quality is a commitment on the part of Versalia Traducción, S.L. and an individual responsibility for its personnel, and it must be expressed in concrete actions that reflect, both internally and externally, an image of the company that is identified with professionalism and quality of service.

Consequently, our actions are oriented towards:

• EXCEEDING EXPECTATIONS: Monitoring to ensure that we meet our clients’ needs and expectations at all times.
• ASSIGNING RESOURCES: Allocating the appropriate resources to enable all the personnel to freely identify and eliminate any impediment to improving the quality of their work.
• FOSTERING CONTINUOUS IMPROVEMENT: Viewing continuous improvement as a permanent objective that increases the quality delivered to our clients.
• SYSTEMATISING PROCESSES: Systematising processes, services and action methodologies.
• AVOIDING ERRORS: Correcting any nonconformities that arise and placing emphasis on prevention to avoid repetition.
• STAFF PARTICIPATION: Encouraging a participatory environment between internal staff and external service providers in pursuit of the common objective, and improving communications so as to facilitate teamwork, promote individual recognition and generate suggestions for improvement.
• FULFILLING DEADLINES: Meeting deadlines, punctuality and maintaining the trust of our clients, service providers and suppliers are key factors in our performance.
• ETHICS: Adhering to the strictest professional ethics at all times.
• CLIENT SATISFACTION: Pursuing full satisfaction on the part of our clients through strict compliance with the contract specifications.
• COMPLIANCE: Complying with the applicable laws and regulations.
• TRAINING: Promoting the necessary training to ensure that our personnel are highly qualified.
• NEW TECHNOLOGY: Implementing advances, innovations and new tools to improve efficiency and optimise production.
• CLIMATE CHANGE: Considering the effect of climate change internally and externally in our decisions.

This Quality Management System Policy will serve as a framework for setting annual objectives, and will be reviewed periodically to ensure that it is in line with the current modus operandi of Versalia Traducción, S.L.

The Quality Policy will be posted on the corporate server so that the staff are familiar with it, and it will be made available to third parties that are related to the company (clients, service providers, etc.).